FAQs
Frequently Asked Questions (FAQs)
Welcome to our FAQs page! Here, we’ve answered some of the most common questions about shopping with us.
Orders and Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options. All transactions are processed securely.
Q: Can I cancel or amend my order?
A: If your order has not yet been dispatched, please contact us as soon as possible, and we’ll do our best to assist.
Delivery
Q: How long will delivery take?
A: Orders are typically delivered within 2 to 4 working days.
Q: Do you offer free delivery?
A: Yes, we offer free delivery on orders over £25. For orders under this amount, a standard delivery fee applies.
Q: Will I receive tracking information?
A: Yes, once your order is dispatched, we’ll send you a confirmation email with tracking details.
Returns and Refunds
Q: What is your returns policy?
A: We accept returns for unopened and unused items within 14 days of purchase. Customers are responsible for return delivery costs unless the item is faulty.
Q: What should I do if I receive a faulty or damaged item?
A: Please contact us within 48 hours of receiving your order, and we’ll assist you with a replacement or refund.
Products
Q: Are your products genuine?
A: Yes, all our products are 100% genuine and sourced from trusted suppliers.
Q: Do your electronics come with a warranty?
A: Yes, most of our electronics come with a manufacturer’s warranty. Check the product description for specific details.
Account and Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your details for future purchases.
Q: How can I contact customer support?
A: You can reach our customer support team via email or phone. Visit our Contact Us page for details.
If you have any questions that aren’t listed here, feel free to contact us—we’re here to help!