Orders typically take 3-5 working days to arrive, excluding weekends and bank holidays.

Delivery costs vary depending on your location and the size of your order. Please see our shipping rates for more information

Yes, you can track your order using the tracking number provided in your shipping confirmation email.

Yes, you can cancel your order before it has been dispatched. Please contact our customer service team as soon as possible.

Unfortunately, we cannot amend orders after they have been dispatched. However, you can return the item(s) upon receipt and place a new order.

If your order is delayed, lost, or misrouted, we will investigate the matter and take appropriate action. If the delay is caused by factors beyond our control (e.g., inclement weather, carrier delays), we will not be liable for any supplementary costs incurred by the customer.

Hassle-Free Returns: We want you to be happy with your purchase! You can return most items within 14 days of receipt.

Return Shipping: You'll be responsible for the cost of sending the item(s) back to us. Please ensure they're securely packaged to avoid damage during transit.

Important Note: If an item is returned damaged or not in line with our return policy, we might not be able to offer a full refund.

Refunds: Once your return arrives at our warehouse and meets our return conditions, we'll process a full refund for the returned item(s) using the original payment method.

Non-Returnable Items:
There are a few exceptions to our return policy due to hygiene and product integrity reasons. These include:

• Nursery items (think cribs, mattresses, etc.)
• Gift cards
• Gaming items:

Damaged Items: We take pride in delivering top-notch products. If your order arrives damaged, please refuse the delivery from the courier.

Faulty Items: In the rare case you receive a faulty item, you can return it to us within your statutory rights.

We're always happy to help! If you have any questions about our return policy, please don't hesitate to contact our friendly customer service team.